SHOP POLICIES | Sweet Heat

PLEASE ENSURE THAT YOU HAVE READ THROUGH OUR POLICIES BEFORE PROCEEDING WITH PURCHASES AND REQUESTS.

please ensure that you have read through our policies Before proceeding with purchases and requests.

ENJOY FREE RETURNS WITHIN 1 DAY OF DELIVERY. WE WILL PROVIDE A RETURN LABEL VIA EMAIL ONCE YOU SUBMIT A RETURN REQUEST FORM.
FOR RETURN REQUESTS MADE AFTER 1 DAY, CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING COSTS. A VALID TRACKING NUMBER MUST BE EMAILED TO CONTACT@SWEETHEATNY.COM WHILE BOTH PARTIES AWAIT THE RETURN DELIVERY. IF THE ITEM ARRIVES IN ITS ORIGINAL CONDITION, A FULL REFUND WILL BE ISSUED. IF ANY NEW FLAWS ARE PRESENT, THE CUSTOMER MAY CHOOSE BETWEEN A PARTIAL REFUND ON THE ORDER TOTAL OR STORE CREDIT.
PLEASE NOTE THAT WE CANNOT ACCEPT RETURNS ON ITEMS PRICED AT $3 AND $5, BUT WE OFFER STORE CREDIT EQUIVALENT TO THE TOTAL PAID BY THE CUSTOMER.

ELIGIBLE ITEMS: EXCHANGES ARE ONLY AVAILABLE FOR ITEMS PRICED AT $3 AND $5.

EQUAL VALUE: THE NEW ITEM MUST BE THE SAME PRICE AS THE ORIGINAL PURCHASE.
SHIPPING COSTS: WE UNDERSTAND EXCHANGES CAN BE A HASSLE, SO WE’RE SORRY TO CHARGE FOR SHIPPING. THE BUYER IS RESPONSIBLE FOR SHIPPING FEES BOTH WAYS ON EXCHANGED ITEMS. HOWEVER, WE’LL GIVE YOU 30% OFF YOUR NEXT ORDER AS A THANK YOU!